Complaints Procedures
We take complaints at Life-insurance-cover.co.uk seriously. Life-insurance-cover.co.uk is a trading style of Quick Quote Life Limited. If you are unhappy or have any concerns, then please contact us. You can make a complaint in person, in writing, email or over the telephone. We wish to resolve any queries quickly and satisfactorily.
At Quick Quote Life Limited, good customer service is something that we strive to maintain and exceed. Complaints received are taken seriously and dealt with professionally and courteously. In accordance with our internal complaints procedure designed to resolve our clients’ concerns quickly and efficiently.
If you have a complaint please submit this in writing to the following address. Or by telephone using the telephone number provided below. Complaints can be made via email or visit us at the following address:
For the Attention of the Managing Director
Quick Quote Life Limited, 3 Axis Court, Mallard Way, Swansea Vale, Swansea, SA7 0AJ
What happens next?
You will receive a written or electronic acknowledgement of your complaint within five working days.
Within eight weeks:
We will send you either;
a) A final response which adequately addresses the issue.
b) A holding response which explains why we are still not in a position to make a final response, give reasons for the further delay
c) A letter to inform you that you may refer the handling of the complaint to the Legal Ombudsman including the contact details for the Legal Ombudsman.
The outcome of your complaint
Where we decide that redress is appropriate. We will provide you with fair compensation for any acts or omissions for which we are responsible. We will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
If we do not hear from you within 14 days of receiving our final response we will assume that your complaint has been resolved.
What to do if you are not satisfied with our response.
Not satisfied with our response or the issue is not resolved after eight weeks. You may refer the complaint to:
Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG
Tel: 0300 555 0333
Email: cmc@legalombudsman.org.uk
The Regulator will intervene once all steps of the company's 'in house' procedure have been followed. The Regulator can review the handling of the complaint and give a direction on further handling. However, the Regulator cannot determine a complaint or award compensation.
We reserve the right not to consider a complaint which is more than six months old. We will confirm to you in writing whether a complaint has been made outside the time limit.